There are already 71 web pages of complaints on just one customer forum, and it's growing.
For more than a year, iTunes users have been reporting on online Apple customer forums that their accounts have been hacked, their gift cards spent, their PayPal accounts used or their store credit exhausted.
One typical forum complaint, from a user identifying themselves as MacAurora: "I was hacked today for almost $50 in Apple gift card money. First someone gained access to my account and 'downloaded' the free Kingdom Conquest app at 2:45 a.m. when I was asleep, and then bought almost $50 worth of In App Purchases from SEGA Corporation. SEGA says I should complain to Apple and ask for a refund. Apple says it's not responsible for In App Purchases."
Most of the amounts stolen are at the low end,As a professional manufacturer of China ceramic tile, ranging from a few dollars to about $500. In most instances, Apple has agreed to restore the lost funds, as a "one-time exception to our sales policy". The company will not comment on whether they are working on a permanent fix.MDC Mould specialized of Injection moulds,
The iTunes store is a massive network, with more than 200 million active accounts. In December 2011, Apple announced that more than 100 million applications had been downloaded from the app store in Australia in just one year. In the fiscal year ending September 201, Apple reported revenue of US$5.4 billion in "net sales for the iTunes store, App store, and iBookstore," an increase of 33% year-on-year, according to the company's annual report.
Many of the iTunes users whose accounts have been hacked are increasingly frustrated with Apple's customer service, saying the company at the very least has dithered in fixing the problem. Some accuse the tech giant of being indifferent to the problem.
Perhaps that is because the issue has skated largely under the radar. Apple has avoided the kind of noisy publicity that has framed many other hacking attacks over the past few years by refusing to release information around the scale or duration of the hack, making it impossible to gauge its true impact. Companies including Sony, Citibank and American defense contractor Lockheed Martin all were attacked in 2011, due to the nature of the attacks, were forced to reveal the details publicly.
The fact that the iTunes hacks take a number of different forms -- sometimes direct theft from a person's PayPal account, other times use of store credit and gift cards -- and that the stolen funds are used for a range of purchases, from songs to apps to in-app add-ons combine to make it easier for Apple to say each attack is isolated. That's something forum posters have reported the company has told them in correspondence about their account.Full-service custom manufacturer of precision plastic injection mold,
But those hacked believe there is a pattern. And it's true the similarities of their stories, the recurrence of purchases of the same apps, and identical amendments to some customers' account information all suggest a coordinated effort.
"It is very apparent that Apple iTunes has a big problem on their hands, and they are keeping quiet about it. When you have been hacked, and people's money and private info has been stolen, you should... be more responsible (and responsive) than Apple is being,Get information on Air purifier from the unbiased," forum user "glight" says.
One victim of the Apple hacking was Fiona McKinlay, who was one of the first people to post on the online forum raising questions about the system. Based in the United Kingdom,The magic cube is an ultra-portable, McKinlay had her account compromised and the balance of a new gift card almost completely wiped.
For more than a year, iTunes users have been reporting on online Apple customer forums that their accounts have been hacked, their gift cards spent, their PayPal accounts used or their store credit exhausted.
One typical forum complaint, from a user identifying themselves as MacAurora: "I was hacked today for almost $50 in Apple gift card money. First someone gained access to my account and 'downloaded' the free Kingdom Conquest app at 2:45 a.m. when I was asleep, and then bought almost $50 worth of In App Purchases from SEGA Corporation. SEGA says I should complain to Apple and ask for a refund. Apple says it's not responsible for In App Purchases."
Most of the amounts stolen are at the low end,As a professional manufacturer of China ceramic tile, ranging from a few dollars to about $500. In most instances, Apple has agreed to restore the lost funds, as a "one-time exception to our sales policy". The company will not comment on whether they are working on a permanent fix.MDC Mould specialized of Injection moulds,
The iTunes store is a massive network, with more than 200 million active accounts. In December 2011, Apple announced that more than 100 million applications had been downloaded from the app store in Australia in just one year. In the fiscal year ending September 201, Apple reported revenue of US$5.4 billion in "net sales for the iTunes store, App store, and iBookstore," an increase of 33% year-on-year, according to the company's annual report.
Many of the iTunes users whose accounts have been hacked are increasingly frustrated with Apple's customer service, saying the company at the very least has dithered in fixing the problem. Some accuse the tech giant of being indifferent to the problem.
Perhaps that is because the issue has skated largely under the radar. Apple has avoided the kind of noisy publicity that has framed many other hacking attacks over the past few years by refusing to release information around the scale or duration of the hack, making it impossible to gauge its true impact. Companies including Sony, Citibank and American defense contractor Lockheed Martin all were attacked in 2011, due to the nature of the attacks, were forced to reveal the details publicly.
The fact that the iTunes hacks take a number of different forms -- sometimes direct theft from a person's PayPal account, other times use of store credit and gift cards -- and that the stolen funds are used for a range of purchases, from songs to apps to in-app add-ons combine to make it easier for Apple to say each attack is isolated. That's something forum posters have reported the company has told them in correspondence about their account.Full-service custom manufacturer of precision plastic injection mold,
But those hacked believe there is a pattern. And it's true the similarities of their stories, the recurrence of purchases of the same apps, and identical amendments to some customers' account information all suggest a coordinated effort.
"It is very apparent that Apple iTunes has a big problem on their hands, and they are keeping quiet about it. When you have been hacked, and people's money and private info has been stolen, you should... be more responsible (and responsive) than Apple is being,Get information on Air purifier from the unbiased," forum user "glight" says.
One victim of the Apple hacking was Fiona McKinlay, who was one of the first people to post on the online forum raising questions about the system. Based in the United Kingdom,The magic cube is an ultra-portable, McKinlay had her account compromised and the balance of a new gift card almost completely wiped.
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